We wish you to be happy with your products from Johnstons Pharmacy.
If for any reason you are not satisfied with your order, simply return it within 14 days of delivery and we will replace it or provide a refund to the value of the item (excluding shipping).
Postage costs will only be refunded if goods were received in error. Refunds are made via card only.
The items to be returned or exchanged have to be unused, in their original condition, in their original box and properly labelled. We reserve the right to refuse a refund if goods are not returned in saleable condition. This does not affect your statutory rights.
Sale, clearance or end of line items cannot be returned or exchanged for any reason other than fault with the product as the item has been reduced in price to clear.
We cannot accept the return of medicines. These are excluded from the returns procedure.
Please check the contents of your package on arrival. If you receive an item that is damaged, broken or the incorrect product it is important that you contact us upon opening. Please retain the packaging material and take a photo if possible.
If it is necessary to return items for any of the above reasons, please send us an email to customersupport@johnstonspharmacy.ie. Please note your name, order number and item details before returning the parcel. Goods returned must be posted to:
Returns Address
Johnstons Pharmacy
Main Street
Lanesborough
Co Longford
N39 X5C0
In the rare event of a customer receiving an incorrect item. Upon receipt of the returned incorrect item our team will send the correct item and refund the return postage. If the customer requires a fast replacement, Johnstons Pharmacy will recharge the customer, send the correct item and on receipt of the returned item, refund the customer for the cost of their second order and for their return postage.
Please note that if items are returned you should ask for proof of postage from your post office as we reserve the right to refuse a refund if the item is lost whilst being returned.
Cancelled Items
Unfortunately in most circumstances we are unable to make changes to your order once it has been placed.
If you wish to cancel your order please contact on 043 33 30775 between 9am-6pm Monday to Friday or send us through an email to customersupport@johnstonspharmacy.ie. Please note that orders that have been dispatched cannot be cancelled and must go through the returns process if products are unwanted.